Net Vision Internet Services Support |
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Net Vision Configuration Settings If you are experiencing connection difficulties or modem drop outs, click here for modem help and support !
To initiate a Dial Up Connection,
firstly you need to configure your Dial Up Networking. To install a
Dial Up Networking connection, firstly you need to double click "My
Computer", then "Dial Up Networking and finally, "Make a New
Connection". Dial Up Networking can also be found by clicking on
"Start", then "Programs" then "Accessories" and finally
"Communications". Once the New Connection Wizard has
started, by double clicking "Make a New Connection", firstly name
the connection, such as "Net Vision Internet Services". On the next
page, the Dial Up Number will be asked for. There were previously several
numbers available and this depended upon your type of Plan. For
all Monthly Plans, ADSL and Satellite Services, the Dial Up Number was previously
40559111 and for all Hourly Based and Pre-Purchased Hours Plans, the
Dial Up Number was prevoiusly 40559222, but these numbers have now all changed to the one Dial Up Number of 0198333753 for all Plans and this number is available Australia Wide for the cost of a local call. In all instances, leave the area code
blank. All the remaining Dial Up Networking Settings may be left at
their default configuration, although better performance may be
achieved by right hand clicking on the Dial Up Network just
configured and then selecting "Properties" from the drop down menu.
Once in the "properties" page, then select the "Server Types" tab
and at the bottom of this page, three protocols can be seen. The only protocol that needs to be ticked is "TCP/IP". |
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Other settings that are needed, are the Mail Server settings, for your E-Mail to operate correctly. To insert these settings, open your E-Mail client, such as Outlook Express in this example. From the top menu selections in Outlook Express, click on "Tools" and the "Accounts" from the drop down menu. From here, click on the "Add" button to the right of the page, then select "Mail" from the drop down menu. Here, a Wizard will again commence and firstly ask you for a display name. Type in this section, exactly how you wish the headers to appear on all your E-Mails. Then your Account Name and Password will be asked. Your Account Name is usually your E-Mail address. Do not tick the "Use Secure Password" check box in this section. The incoming Mail Server is a POP3 and the Mail Server name to be entered in the following section is pop.net-vision.com.au and name for the outgoing or smtp Mail Server is smtp.net-vision.com.au. Also, the check box titled "My Server Requires Authentication" should also be ticked and the Settings button should be left at default. The News Server name is
news.net-vision.com.au if the news service is needed and this can be
input by redoing the same in Outlook Express, but instead of
selecting "Mail" from the drop down menu attached to the "Add"
button, select "News" instead and once again, a Wizard will
commence. Most of these settings will already be in place from your
E-Mail settings configured previously. For assistance on configuring your
Proxy Server settings, click on this link
and you will be taken to the Net Vision Internet Services Proxy
Server Configuration Page, detailing the settings and how to
implement them, for both Internet Explorer and Netscape
Navigator. Other settings and reference names
that may be needed are the Net Vision Internet Services home Page,
which is http://www.net-vision.com.au/
and the Net Vision internet Services FTP Site, which is ftp://ftp.net-vision.com.au/ Your Web Site address begins with the following, http://clients.net-vision.com.au/ and then your Login or Username after the forward slash. For information regarding uploading your Site to your Web Site Space, please telephone Net Vision Internet Services Support for the appropriate settings needed, on 4055 0711, or send an E-Mail to the E-Mail address below. If you are experiencing difficulty in connecting, or if your modem may be disconnecting unexpectantly, please see below for assistance in rectifying the problem ! This section focuses on why your modem may not be connecting first time or hanging up before it should. Net Vision Internet Services does
not induce modem dropouts with the exception of the following normal timeouts !
If none of the above reasons apply, then
Net Vision Internet Services is not disconnecting you ! Note: Modem quality varies, and you get what you pay
for ! Your Phone Line Other devices on the same telephone line, such as a telephone, or especially a cordless telephone, fax or answering machine may interfere with your modems operation, even if you are not using the other devices at the time. Line noise may be caused by:
Microsoft Windows
Download the modem driver for your particular modem and follow the instructions to install the new driver. Once completed, make sure that the newly installed driver is the one being used to dial your Internet connection:
Software Issues If you are using a firewall or have any kind of packet filtering in place, please note Net Vision Internet Services is unable to assist you debug your setup. In general, personal firewall and packet filtering software is very problematic for unexperienced users without a good working knowledge of the TCP/IP networking protocol suite. We suggest clients use sensible defaults of configuration for their software:
If you are using Microsoft Outlook or Outlook Express for E-Mail, it may be configured to disconnect you after you've
finished receiving E-Mail.
Other Suggestions
Tip: if you get an error number 650 in your next dial-up attempt, then you need to remove the extra setting and try another! Remember to reboot or restart your computer whenever you add or delete an extra setting. If this list hasn't helped you fix the problem there is further information available on our other Support pages. Feel free to print out any information that may help you configure your computer correctly in the event of software or hardware failure.
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E-Mail: support@net-vision.com.au
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